Shipping policy
We aim for efficient delivery of your orders. Review our shipping procedures and policies below.
Destinations
We ship within the United States and to selected international locations.
Exclusions
Certain countries are excluded from international shipping; please check our list below or contact customer service for queries.
Processing Time
Orders process within 1-3 business days. We do not ship on weekends or holidays.
Delivery Times
5 business days within the US, 15-27 business days internationally, varying by location and customs delays.
Customs and Duties
International orders are DDU (Delivered Duty Unpaid); you are responsible for any applicable fees upon arrival in your country.
Shipping Rates
Calculated at checkout based on destination and order weight.
Tracking
Details provided via email post-shipment.
We ship to
Albania, Andorra, Antigua & Barbuda, Armenia, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Bulgaria, Canada, Cayman Islands, China, Cook Islands, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Guernsey, Haiti, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Jordan, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Maldives, Malta, Mauritania, Mauritius, Moldova, Monaco, Mongolia, Montenegro, Morocco, Nepal, Netherlands, New Zealand, North Macedonia, Norway, Oman, Pakistan, Panama, Palestinian Territories, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Tunisia, Turkmenistan, Türkiye, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vatican City, Vietnam.
We DO NOT ship to
Afghanistan, Åland Islands, Algeria, Angola, Anguilla, Argentina, Ascension Island, Azerbaijan, Bangladesh, Benin, Bhutan, Bolivia, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Curaçao, Côte d’Ivoire, Djibouti, Ecuador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Honduras, Iraq, Isle of Man, Jamaica, Kazakhstan, Kenya, Kiribati, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mayotte, Mexico, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, Russia, Rwanda, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Tristan da Cunha, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Uzbekistan, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
If your country is not listed in either category, please contact our customer service team to inquire about shipping availability.
Lost or Damaged Packages
Report lost or damaged items promptly for resolution.
Policy Updates
We may update this policy periodically, with the latest version available on our website.
Contact Us
For questions or assistance, reach out to our support team at team@weareokay.com.